AI 'can be problem, not solution in retail services'
The Consumer Council has called on the retail sector to proactively follow up on customer complaints and ensure that their handling of any ensuing disputes are transparent instead of solely relying on technology. The call came on Thursday as the watchdog saw a nearly 60-percent year-on-year surge in the number of customer service complaints in the first nine months of the year to 3,078. The…
Read original article on rthk.hk - Express News: Local →Related news
-
Visitor arrivals top 40mn in first three quarters
-
Spirit of Hong Kong Awards: veteran who keeps flame of Cantonese opera alive
-
Record 99.2pc of HKers didn't encounter graft: ICAC
-
5 Guangdong-registered yachts to sail into Hong Kong as southbound scheme launches
-
Bay watch with first approval for 5 mainland yachts
-
Teacher and student to carry flag at Asian Para Games
-
Hong Kong teen makes cents of finance, taps AI to tackle economic inequality
- Hong Kong's Hang Seng Index opens 0.8 pct lower