Print shop manager removes ‘Customer Approval’ status to make production numbers look better, only to create more confusion and slow down the entire process: ‘It undermines customer confidence’
What happens when making the numbers look good becomes more important than keeping customers informed? A new operations manager was worried about how bad the numbers were looking. It didn't make any sense: they had customers, and things were getting printed in time. After doing some research, he realized that the problem wasn't in the printing process, but in the system. The "Awaiting Customer…
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