Verbal de-escalation techniques for the prevention and management of workplace violence in healthcare: a systematic review
BackgroundWorkplace violence (WPV) remains a significant and escalating challenge across healthcare settings, threatening the safety, well-being, and retention of frontline healthcare professionals (HCPs). Verbal de-escalation is widely promoted as a first-line strategy to prevent or manage aggressive patient behavior. However, the scope, implementation, and effectiveness of these techniques have…
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